Serena Glamping Tulum

We had the best time at this hidden gem. Three friends wandering Mexico found this place along the way and couldn’t have lucked out any better! Located near the “hotel zone” but you wouldn’t know it. Our host was fantastic, available if we needed him but never intrusive. The morning breakfast was absolutely delicious and the house made salsa was fantastic! The rooms were exactly what we needed and the showers were hot! Best stay in Tulum by far!

Helpful and friendly staff. Great atmosphere and a tasty mexican breakfast. The cook was very attentive and kind. Our room was clean and our bed was made every day. We went up to the rooftop where you have a great view. The only downside was that there wasn't really anything to chill up there. It would have been better, if it were cozier.

I had a week long stay with my partner and I truly believe this is the best hotel we could have stayed in that's next to the beach and budget friendly. We stayed in a jungle room which was a great space and everyone that stayed here was very chill and quiet. Breakfast service was very nice! Our dietary restrictions were asked when we arrived (were pescatarian) and accommodated with a delicious, free 2 course vegetarian breakfast in the crisp, tropical outdoors common area every morning. Although tipping is not required, I would personally highly encourage doing so. The entire staff is very friendly and although my spanish was broken and limited, I was never embarassed. The location is ideal, located before traffic starts (good for when you are taking a taxi out of the hotel zone) and across from the beach. The outdoor gym was beautiful and serene. Although some things are rusty, I was able to do a light version of my workouts. The restaurants and shopping in the immediate vicinity is the best in the town.

We had a fantastic experience at Serena. Just remember that this is literally “glamping” and not a hotel room. The large canvas/clay houses were great for an experience that makes you feel part of the jungle. Our room was open with just a small wall between the bed and bathroom area. Shower was always hot, a small safe for special itemized and a small fridge for snacks and water. All of the essentials you’ll need without making you feel like you’re at an American resort. The breakfast everyday was delicious and included. The pool area was always empty and we enjoyed our time laying in the water and reading our books. The outdoors jungle gym is so much fun for those looking to keep up their fitness while staying here. The location is great, right near fantastic locals bars and an easy walk to high end restaurants, beach clubs, the national park and convenience stores / atm / money exchanges. The staff was always friendly and helped us with whatever we needed. They even extended our stay when we didn’t want to leave. Remember that you are located in a busy area of town and you’ll be able to hear the clubs at times, but that goes for any hotel you stay at. Highly recommend Serena for anyone looking for a fun jungle experience who doesn’t need all of the posh and glam of a resort style hotel.

It was a fantastic stay at the Serena Hotel. Jaime & his team are super nice, helpful & accommodating! The hotel is heavenly beautiful & an absolute recommendation!!! Everything is very familiar & lovingly designed. The massage offer is also an absolute recommendation & mind-expanding experience. If Tulum, then there again!